Refund policy
Rico 100% BUYER PROTECTION PROGRAM DETAILS:
www.rico.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer a "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect, but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.
How to raise a dispute for an order?
You need to register your dispute in either of the two ways:
By sending an email to service@rico.in with images of broken/defective/damaged products within 24-48 hours of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with us. Please mention your order number in the email.
By sending a WhatsApp message to +91-8879444877 with your order number and photos of the broken/defective/damaged product within 24-48 hours of delivery.
Please allow the seller seven days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Who pays for the delivery charges for returning of products?
When you're returning an item that was damaged/defective or due to an error on the seller's part, you will be compensated for return courier charges. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product, less transaction costs and shipping charges paid at the time of order, will be directly refunded to your bank account within 15 working days of the refund through RTGS. You have to provide your bank details for a refund to service@rico.in
How are items packaged?
All items are carefully packaged so as to avoid any form of damage.
What are the shipping charges?
Delivery is FREE across India on orders of ₹251 and above. Orders of ₹250 or less have a delivery charge of ₹100.
How can I track the delivery of my order?
All Rico items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who would be responsible for paying local taxes in india?
GST is included in the price